Escéla Cosmetics is dedicated to providing high-quality, natural, organic, vegan, and cruelty-free skincare products. We carefully select ingredients to ensure they are safe, effective, and beneficial for your skin, balancing luxury with ethical and environmental responsibility.

Our products are made in Riga, Latvia, where we adhere to strict quality standards. We ensure that every product is crafted with care and attention to detail, to provide you with effective and luxurious skincare solutions.

Most Escéla Cosmetics products are COSMOS Natural or COSMOS Organic certified according to the international COSMOS standard by ECOCERT Greenlife, ensuring they meet strict standards for organic and natural ingredients. For specific certification details, please refer to individual product descriptions or contact our customer support team.

Yes, our products are carefully formulated to suit a wide range of skin types, including sensitive, dry, oily, and combination skin. Each product description includes specific recommendations to help you choose the best products for your skin’s needs.

Our products typically have a shelf life of 12 to 24 months. Please refer to the packaging for specific expiration dates and usage guidelines.

Escéla Cosmetics products are formulated with high-quality ingredients to be gentle on the skin. However, if you have sensitive skin, it's recommended to do a patch test before using a new product.

Our products are made with natural, organic ingredients and are free from harmful chemicals, making them generally safe for use during pregnancy. However, we always recommend consulting with your healthcare provider before starting any new skincare regimen during pregnancy.

We do not recommend using Escéla Cosmetics products for children under 12 years old. Since young skin is still developing, it generally does not require additional treatments or supplements, which could potentially have lasting effects on the skin later in life. For more details or recommendations, please consult with a pediatric dermatologist.

For best results, use Escéla Cosmetics products as directed on the packaging, typically on a daily basis, depending on your skin’s needs.

Escéla Cosmetics formulates products with a balanced pH level to ensure they are compatible with your skin's natural barrier. Specific pH levels may vary by product.

Some of our formulations may include alcohol as a stabilizer or solvent. However, we ensure that the types of alcohol used are gentle on the skin and serve a specific purpose in enhancing product efficacy.

We use a mix of natural and synthetic fragrances, aiming to create a luxurious sensory experience while ensuring safety and stability.

Yes, we are committed to providing clean beauty products. Our formulations are free from parabens, microplastics, silicones, mineral oils, and other harmful substances.

Escéla Cosmetics does not add palm oil as a separate ingredient in its formulas. However, palm oil derivatives, such as palmitic acid, may be present in low concentrations in some products. All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, ensuring they are sourced using sustainable methods.

We want you to love your Escéla Cosmetics products. If for any reason you're not completely satisfied, you can return the unused, unopened product within 15 days of purchase for a refund or exchange, provided it meets our return eligibility criteria. Customized products are non-returnable unless they are damaged or faulty. For more details, please visit our Returns & Refund Policy page.

Each product on our website includes a detailed description, including ingredients and skin type suitability. Additionally, our customer support team is available to help you choose the best products for your specific skin concerns.

Yes, we offer international shipping to many countries. Please check our Shipping Information page for more details.

You can reach our customer support team via email at support@escelacosmetics.com, or through our Contact Us page. We’re here to assist with any questions or concerns.