Shipping policy

Welcome to Escéla Cosmetics! We are dedicated to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products. By placing an order with us, you agree to the terms described below.

Understanding Delivery Time

When you place an order, the "delivery time" refers to the total duration it takes for you to receive your package. This timeframe consists of two main components: fulfillment time and shipping time.

1. Fulfillment Time: This is the period required to process and prepare your order before it is shipped. The fulfillment time varies depending on the number of products ordered:

   • 1 to 10 products: 2 full working days
   • 11 to 100 products: 7 full working days
   • 101 to 1,000 products: 12 full working days
   • 1,000+ products: 30-60 full working days

2. Shipping Time: This is the period it takes for the package to be transported from Selfnamed’s warehouse to your specified delivery address. The shipping time depends on the destination country and the package weight. Below are the shipping times categorized by shipping methods and destination.

Shipping Times by Method and Destination

Standard Shipping (up to 2 kg)

• Latvia, Lithuania, Estonia: 2 working days
• Netherlands, Austria, Belgium, Denmark, United Kingdom: 4 working days
• Slovakia, Sweden, Germany, Czechia, Poland, Finland: 5 working days
• France, Bulgaria: 6 working days
• Hungary, United Kingdom, Croatia: 7 working days
• Spain, Slovenia, Italy, Ireland: 8 working days
• Romania, Portugal: 9 working days
• Greece: 11 working days
• United States: 12 working days

Standard Shipping (2 kg to 15 kg)

• Latvia, Lithuania, Estonia: 2 working days
• Denmark, Austria, Belgium, Netherlands, United Kingdom, Slovenia, Italy: 4 working days
• Poland, Czechia, Sweden, Slovakia, Finland, Greece, Germany, Portugal, Ireland, Croatia: 5 working days
• France, Bulgaria: 6 working days
• Hungary, Croatia, United States, Portugal: 7 working days
• Slovenia, Spain, Greece: 8 working days
• Romania, Portugal: 9 working days

Express Shipping (up to 15 kg)

• Austria, Belgium, Bulgaria, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia: 2-3 working days
• United States: 3 working days

By understanding these two key components, fulfillment time and shipping time, you can better estimate when to expect your order's arrival.

Shipping Carriers

We partner with reputable shipping carriers to ensure your order arrives safely and on time. These carriers may include:

• PostNord
• DHL
• UPS
• FedEx

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website or through our website’s order tracking feature.

Shipping Restrictions

Please note the following restrictions:

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some products may be restricted from international shipping due to local regulations and customs requirements.

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs duties, taxes, and fees that may apply. These charges are not included in the item price or shipping cost and are determined by the customs office of the destination country. Escéla Cosmetics is not responsible for any delays caused by customs procedures.

Delivery Issues

• Lost or Stolen Packages

• • If your package is lost or stolen, please contact our customer service team at support@escelacosmetics.com as soon as possible. We will work with the shipping carrier to investigate the issue and take appropriate action.
• Incorrect Address

• • Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@escelacosmetics.com.
• Damaged Packages
  • If your package arrives damaged, please contact us at support@escelacosmetics.com within 48 hours of delivery. Provide a description of the damage and, if possible, include a photograph. We will assist you in resolving the issue.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

• Email: support@escelacosmetics.com

Thank you for choosing Escéla Cosmetics. We appreciate your business and are committed to providing you with an excellent shopping experience.